Internship Customer Service department DACH in Maastricht, Limburg, Nederland

Mercedes-Benz Customer Assistance Center Maastricht N.V.

Do you want to learn more about the Mercedes-Benz Customer Assistance Center (Maastricht) and support our Customer Service team for Germany, Austria & Switzerland? Are you currently studying Business Economics and are you a strong communicator? Please find below more information about our challenging internship in an international company.

The organisation The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”. The function The Intern for our Customer Service Team supports the Service Account Manager for the Customer Service Germany, Austria, Switzerland, the Board of Management Team, 3rd Level and Customer Loyalty Team. The intern will be responsible for the following different tasks:
  • Planning, coordinating and implementing topics and activities based on the actual change process. Support in further developing the Change management in the market
  • Support in the Lean Management initiative and related communication on the market
  • Create and implement a communication strategy for the internal communication on the market, e.g. further develop the new digital platform for internal communication, create ideas to spread all necessary information
  • Prepare presentations for different needs, e.g. meetings with business partners, board presentations and stakeholders
  • Prepare, attend and follow up of monthly meetings with relevant markets, e.g. agenda alignment, presentation preparation, meeting minutes
  • Support in the daily structure, e.g. update of shopfloor board topics
  • Digitalize the structured exchange between Service Account Manager and the Operation Managers with ensuring the implementation of different tools such as OneNote and KanBo
  • Contribute to ensure an environment based on high performance culture, with supporting to implement the Leadership 2020 principles to the market
  • Support the Service Account Manager in the daily tasks
  • Be available to take additional tasks based on project needs
Requirements
  • Study in Business Economics or comparable, with focus on communication
  • Analytical abilities and strategic understanding
  • High communication skills
  • Creativity and willingness to challenge the status quo
  • Teamplayer, but also ability to work independent
  • Open mindset and willingness to take topic ownership
  • Willingness to work in a flexible surrounding and adapt easily to new requirements
  • Ability to manage different tasks in an efficient and qualitative manner
  • Capacity to set priorities adequately
  • High intercultural competence
  • Fluent in English and German
  • Expert in MS Office (especially Power Point)
  • Good knowledge of digitalization
  • Affinity with the Mercedes Brand
We offer Challenging internship for 5-6 months
Working hours 24-40 hours per week
Start date: February 2020 The procedure Please use the “apply” button to upload your CV and Letter of Motivation and any other documentation that adds value to your application

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