Reservations Manager Hotel New Opening in Dublin, Dublin, Ierland

Headhunt International

The Reservations Manager is responsible for the day-to-day operations and administration of the reservations department. The Reservations Manager fulfills the hotel's goals established to maximize revenue according to property operations and expectation of the budget. The Reservations Manager will provide supervision, direction, and leadership for the Reservations Department in accordance with brand standards, sales objectives, performance, and quality assurance indicators provided. The Reservations Manager works very closely with the Revenue, Sales, and Front Office Managers to ensure that revenue is maximized for the property.

Primary Responsibilities
*Lead, direct, and manage all department operations

*Monitor operations to ensure consistent sequence of service is followed and all
brand standards are properly executed

*Maximise rooms and other revenue sales through efficient revenue management

*Review and develop guest history records to enhance personalized service for repeat
guests

*Ensure all GDPR policies and procedures are implemented and maintained

*Understand the competitive market place and implement approaches to ensure the
property stays ahead of trends in the local market

*Monitor and update the various distribution channels for the proper rate, room
availability and property positioning

*Monitor CRS and PMS interfaces

*Follow through on no-show and late cancellation charges and ensure that all third
party channels and CRS are updated accordingly

*Perform periodic system audits to ensure data quality and process integrity

*Produce daily VIP and arrival reporting package for Front Office, Sales, Food and
Beverage and Housekeeping

*Make reservations and enter information into the PMS as necessary.

*Understand system connectivity and distribution to take advantage of revenue
opportunities

*Manage group blocks, including organizing reservations and rates, responding to
special requests for rooms and rates, and managing cut off dates, deposits and
contracts

*Ensure call quality and sales effectiveness by Reservations Agent on reservations
calls

*To coach and develop the Reservations Agent

*Work closely with Front Office and other departments to ensure guests requests or
package items are fulfilled by the appropriate department

*Prepare and execute business plans to ensure the maximization of department
performance


*Monitor actual sales and revenue to determine variance and assess goal
accomplishments and adjust strategies and forecasts accordingly

*Compile weekly / monthly forecasts


*Compile weekly Group and VIP list for distribution to all departments

*Monitor competitive set activities and adjust execution as needed

*Participate in and ensure Sound Checks are being conducted in department.

*Resolve guest complaints and implement changes to prevent future issues

*Monitor quality assurance program scores and guest feedback. Take corrective
action when necessary

*Ensure all property policies and procedures are fully implemented in department,
including health and safety guidelines and GDPR


The Candidate

*2 years in reservations/revenue management
*Degree/diploma in Hospitality or Revenue Management
*Working knowledge of hotel distribution systems (GDS,etc.).
*Extensive knowledge of Property Management System, preferably Opera.
*Knowledge of revenue management systems such as Ideas - an advantage
*Strong communication and listening skills



For an immediate interview, please send your CV to <email address removed> or call Fergus on <phone number removed>



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