Team Lead Quality & Customer Experience in Poznan, Greater Poland, Polen

Westwing

The Westwing mission is to inspire and make every home a beautiful home. We are on a quest to bring the wonders of eCommerce for home & living to our customers in 11 European countries. In less than 7 years on the market, we have grown to 220 million Euros in revenues in 2017. More importantly, the opportunity ahead of us is massive.

The Westwing team is the secret to our success. Our more than 1,100 team members balance creativity and style with innovative technology and strong business fundamentals. We are proud to be working with inspiring colleagues who are smart, fun, ambitious, and looking for the challenge to transform an industry and take it into the future.

In your new job you will:

  • Be responsible for product quality for WestwingNow across the entire portfolio
  • Lead a team of quality inspectors who assess the quality of our products based on physical checks and analysis of sales data and customer feedback
  • Work both proactively to identify problematic products even before we offer them to customers and reactively to fix problematic products with high return rates
  • Decide about improvement actions for high returner products or decide a sales stop if products show problems that cannot be fixed short-term
  • Work closely with our buying, production, and supply chain teams in the Munich headquarter to improve product selection, presentation, and supply and be the first contact person for any product related quality problems
  • Improve our processes in the warehouse jointly with our logistics team to mitigate returns driven by poor packaging in our warehouse
  • Own overall return rate development to measure your teams progress
  • Report directly to the Head of Quality & Customer Experience

Here is what we are looking for
:
  • You come with good academic credentials in a relevant field and a few years of experience either in a consumer product company, an eCommerce, a production or a retail company,
  • You are passionate about our beautiful home & living products and about creating a great experience for our customers
  • You are a data-driven as well as a get your hands dirty person who enjoys both analyzing trends in our sales data to drive decisions and testing the assembly of a sideboard yourself
  • You are driven to fix problems in a pragmatic but sustainable way and you enjoy seeing the impact of your work as a result of it
  • You can communicate appropriately with a broad range of people from warehouse worker to warehouse manager; you speak English fluently and ideally know some German (other languages are a plus)
  • You are completely comfortable with advanced Excel, SQL knowledge is a plus
  • First leadership experience is a plus but not a must-have


What we offer
:

  • A truly shaping position with high degrees of responsibility and autonomy
  • Plenty of room for personal growth and professional development with high impact
  • A highly talented, dynamic, and international team
  • Entrepreneurial experience in a well-financed, leading eCommerce company

Please send your applications in English.

Location: Robakowo (close to Poznan)



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