Customer Success Agent - German - The Hague Area in Den Haag, South Holland, Nederland

Fast growing company that provides smart solutions that increase the productivity of their customers. Though acting on a global level, the entrepreneurial spirit and start-up dynamism are at the core of their company DNA. In connection with the realization of further ambitious growth objectives, our client is currently looking for a structured, service minded and ambitious Customer Success Agent.

Based at our client's European HQ in Zoetermeer, you will be the key contact person at their Customer Success Department for European customers. You will work closely together in the Customer Success Team with their Application Specialists and Sales & other departments. You report in this position to the team leader. As a Customer Success Agent you are pivotal in making customers happy by efficiently solving the issues they are facing. You love to serve customers, fixing whatever the customer is facing, and have high quality standards. You have a methodical approach, strong communication skills and thrive in an entrepreneurial environment. Finding opportunities for further improvement is your second nature.

Main Tasks:

As CSA you have a pivotal role in our team, responsible to engage and retain profitable relationships with our customers. Your key areas of responsibilities are:

  • Service and advise customers with sales inquiries
  • Actively follow up on inbound sales leads
  • Provide 1st line customer support about our products and software
  • Represent the voice of the customer within the company
  • Actively collaborate with application specialists to resolve technical product questions

Requirements:

  • Have HBO+ level of education
  • Are fluent in German and English, Dutch a very strong plus
  • Are enthusiastic, optimistic and a confident communicator
  • Have an eye for improvement
  • Experience in a similar role and environment.
  • Pro-active attitude and service driven.
  • Strong and effective communication skills.
  • Analytical.
  • Results & process oriented
  • Attention to detail

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