Customer Service Representative UK/Ireland in Maastricht, Limburg, Limburg, Nederland

Mercedes-Benz Customer Assistance Center Maastricht N.V. Directe Werkgever

Great people. Cool atmosphere. Customer focused. AND always on the move.

Challenge yourself and grow with us. Be part of our multicultural community.

We are the whole world in a charming city.

We are the Mercedes-Benz Customer Assistance Center.

The organisation

The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance.
Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”.

Job description

For our UK markets we are currently recruiting candidates wanting to relocate to the beautiful city of Maastricht, located in the south of the Netherlands. If you are interested in working with us, please read further for more information about our different departments.

Roadside Assistance

Customers experiencing a vehicle breakdown can contact the Service 24 Hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Our Customer Service Representatives answer incoming calls from customers requiring immediate assistance. Details are collected and entered into a crm system. In case the problem can’t be solved by telephone, the Customer Service Representative contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.

Working hours: The department is open 24/7, 365 days a year. You will be working 37,5 hours per week in a 24 hour shift pattern with a competitive salary and the possibility to increase your income with the shift allowance.

Customer Service

The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. You are responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

Working hours: The department is open from Monday to Friday. You will be working 40 hours per week in day shift with a competitive salary.

Job requirements

  • Good understanding of Customer satisfaction
  • English as a native language
  • Excellent written and verbal skills
  • Empathy and emotional intelligence
  • Open-minded to a diversity of cultures
  • Tech savvy
  • Patient
  • Flexible
  • Team player

Employment conditions

Benefits:

We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:

  • You will be offered one full-time contract with a duration of one year, after this the contract will be of an indefinite time;
  • 200 vacation hours (based on full time employment)
  • Holiday allowance: 8% of annual salary, paid out in May
  • Competitive performance based salary growth
  • Yearly bonus based on personal kpi's
  • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs
  • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
  • Collective health insurance at discounted rates
  • Pension plan

Additional benefits

  • Work in a growing international company in a young, ambitious, professional and dynamic environment.
  • An extensive 4-week initial training (fully paid) and a follow up buddy program of 2-3 months.
  • Development: a personally tailored development plan with interesting career opportunities.
  • Social Activities: Due to our Social Club it is ensured that you also have fun with your colleagues after work. The company internal Social Club frequently organizes events and activities like kickboxing, dance courses, Friday night drinks, Yoga, tennis tournaments, kayak tours and indoor soccer games.
  • Enjoy massages free of charge during your breaks.
  • Free hot beverages like coffee (also coffee specialties like Café Latte, Espresso etc.), tea, soup and hot chocolate on all floors. You can also visit our company café to get special drinks and pastries like fresh Croissants and Donuts during your coffee breaks!
  • Healthy and diverse lunch options in the company restaurant including smoothies and theme days with e.g. Pizza, Burger, Pasta, Schnitzel and many more options! Daily salad buffet and a sandwich station is also one of our employees’ favorites.

The procedure

In case of interest, please apply with CV and Letter of Motivation (English only) via the following link: https://bit.ly/2HAQQY4

In case of questions or remarks, please do not hesitate to contact me via the following mail address: <email address removed>

Do you enjoy building up a relationship with clients? Do you enjoy providing immediate assistance to customers and being part of a dynamic environment? Stop reading and apply directly to become a part of our team!

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