Support Specialist - Dutch and English - Utrecht in Utrecht, Utrecht, Nederland

Abroad Experience International Wervingsbureau

Our client is an international medical company specialized in product design, manufacture and distribution of products within the medical and pharmaceutical industries.

Main Tasks


As part of their Customer Care team you will be responsible for providing industry leading customer service, troubleshooting, and technical support to their customers. You will have the opportunity to make a significant impact within a small, motivated team with duties including:

  • Answering customer calls and acting as a brand representative, ensuring we empathetically listen and solve as many in-field issues as possible with a smile on your face
  • Be an expert in transferring product knowledge to end users
  • Collect and collate feedback from customers regarding product and service
  • Support complaint reporting and facilitating the legal and regulatory controls required of a medical device
  • Order processing
  • Arrange shipping of replacements
  • Scheduling training and where needed acting as a hands on, response to customer issues that may be faced such as training (following pre-determined training guidelines and practices), providing users with new equipment, collecting products and giving demonstrations
  • Ensuring the general activities of the Customer Care team run smoothly


Requirements


The ideal candidate to join our team should be energetic, positive, pro-active. You'll also have:

  • Experience in a customer care focused role
  • (near) native level of English & Dutch
  • A genuine interest in helping others
  • Strong ethics
  • Ability to learn technology quickly through instruction and self-training and the flexibility to adapt to a changing environment
  • Ability to communicate concepts in a simple and concise manner
  • Ability to work independently as well as part of a team
  • Exceptional attention to detail
  • Ability to work well under pressure and meet deadlines
  • Confident working in a fast paced environment
  • Excellent presentation and communication skills
  • IT proficient (Microsoft Office)
  • Strong administrative skills
  • Excellent planning and organizational skills

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