Want to move out of Customer Support to Sales? in Dublin, Leinster, Ierland

CPL Ireland

Renewal Sales Representative

Role Description

The Renewal Sales Representative is responsible for contacting and building relationships with existing customers to secure a service contract/product renewal. The role may involve up-selling customers to longer terms or additional services and/or identifying potential expansion opportunities. By cultivating relationships with the customer base, this role is also responsible for capturing valuable customer feedback.

Responsibilities

  • Achieve your quota by selling product/service renewals for some of the most recognized technology companies, may offer upsell opportunities when applicable
  • Capture customers' product expectations, experiences, satisfaction, and abandonment propensity via qualitative feedback and quantitative measurement, “Voice of the Customer”
  • Work within an established customer and own a dedicated territory
  • Develop the expertise to provide accurate monthly/quarterly sales forecast
  • Acquire invaluable experience updating and managing your opportunity pipeline in the latest CRM technology
  • Identify lead generation opportunities in order to expand the territory and drive upsells
  • High volume of customer contacts through phone and email each day
  • Effectively partner and build relationships with external clients

Qualifications

  • Minimum 1 year experience working in a customer service or sales capacity required
  • English + other language (German, French, Dutch, Swedish, Danish)
  • College degree preferred
  • Ability to work in a fast paced environment required
  • Working knowledge in Microsoft Excel and Outlook
  • Aptitude to learn new technology is required
  • Must be able to apply product knowledge
  • Must have excellent communication skills (verbal, written)
  • Excellent organizational and time management skills

Benefits

  • Up to €29.5 Basic + €8000 Bonus
  • Medical Insurance
  • Life insurance
  • Quarterly Bonus
  • Stock Purchase plan
  • 20 Paid days off + 9 Public Holidays
  • Cycle-to-Work discounts and tax relief
  • Employee Referral program
  • Friendly and laid back sales environment (wear casual clothes on a day to day basis)!
  • Great opportunities for career progression

Email your CV to <email address removed>

Or call at <phone number removed>

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