Project Management Team Leader - native German- Amsterdam area in Amsterdam, North Holland, Nederland

Abroad Experience International

The Project Management Team Leader manages the day to day activities of the Project Management Team and works closely with Sales Force, Finance, Technical Service and Supply Chain departments building and maintaining professional relationships with customers. He/she manages projects of specific key account customers in such a way that an optimal balance between customer requirements and company capabilities can be achieved thus ensuring a high level of customer satisfaction.

Main Tasks

  • Overall responsibility for processing and tracking of any customer requests including price calculations, IMDS, UL, quotes, sample requests and technical enquiries.
  • Responsible for administration of Customer Data in Project Management Software
  • Responsible for Time Management and Task handling (Own tasks and delegated tasks) in Project Management Software
  • Maintain sustainable relationships of trust through open and interactive communication with other departments, Sales Reps as well as with Customers
  • Manage the assigned tasks End to End
  • Provide accurate, valid and complete information according to agreed CS - standards.
  • Identify and assess customers' needs and deadlines to achieve satisfaction
  • Excellent product as well as industry knowledge
  • Meet personal and customer service team objectives
  • Follow policies, Process Management - procedures and work instructions
  • Take part in action plans & strategic plans
  • Ability to calculate technically correct product pricing (Routings and costs considered) incl. commercial double checking of market position of product
  • Ability to create product construction sheets using the generator file
  • Ability to calculate technically correct product pricing (Routings and costs considered) incl. commercial double checking of market position of product
  • Responsible for all complaints of technical nature (Product performance, wrong raw materials, ...)
  • Work on continuous improvement of the Project management process incl. Procedures, IT Solutions, Root Cause analysis
  • Managing holiday requests and absences within the several HR systems
  • Monitors and contributes to training programmes of new Project Management team members
  • Supervise and train staff in maintaining customer relevant information in CRM system
  • Good knowledge of ERP system (E10), Provide/update training documentation and conduct training for PM staff
  • Responsible to fill in BOM requests
  • Responsible for the system update for first customer orders (=Trial order) like part code, pricing, etc.

Requirements

EDUCATION: HBO (Bachelor) level qualification

SPECIFIC KNOWLEDGE & EXPERIENCE: at least 5 to 10 years' experience in Project Management

  • Native German language skills, fluent in English, Dutch is a plus
  • Ability to work independently
  • Independent problem solving skills
  • Independent business travel
  • Excellent product, process and industry knowledge
  • Excellent Project management skills
  • Ability to multi-task, prioritise, and manage time efficiently
  • Excellent administrative skills
  • Excellent communication skills, both verbal and written
  • Customer focused/service minded
  • Proactive and hands on
  • Approachable and well mannered
  • Stress resistance
  • Familiar with quality policy according to the ISO 9000-2000 standard.
  • Familiar with HR policy book

We welcome applications from candidates with an enquiring mind, the ability to work on their own initiative as well as part of a small team.

ZOEKEN NAAR BANEN

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